Most successful people share the same handful of things in common:

  • They see everything for what it is – no self-deception;
  • They know they can grow and develop in an area they choose to;
  • They dare to face problems proactively;
  • They self-reflect: to manage emotions and to effectively navigate setbacks;

But in change management in particular, I have noticed that the most successful people have this 1 habit in common:

Empathy

And here’s why:

Empathy helps discover the emotions and chain of thoughts of a person – and no amount of logical thinking can compensate for that.

Through empathy, change managers discover the unique levers they can use to guide people or organizations through a specific change.

If you want to influence people to adopt a change, you can’t pull it off without empathy.